FAQs - iZen Massage

How quickly can I expect a response to my email?

Both phone calls and emails are directed to a team of customer care professionals. We strive to exceed your expectations with our response times.

How quickly can I expect a response to my phone call?

Both phone calls and emails are directed to a team of customer care professionals. We strive to exceed your expectations with our response times.

I would rather speak with someone on the phone. Is there a toll free number I can call?

Of course, 877-667-9377

iZen is fueled by a team that is passionate about the benefits of massage and committed to delivering high quality products at a real value to our guests. iZen by Innovative is owned by North America's largest operator of commercial massage chairs.

How long has iZen been making massage chairs?

For more than 10 years iZen parent has been installing, operating, and servicing the largest fleet of massage chairs in North America. Our guests use our products more than 1 million times per month.

Where is iZen based?

In South Jersey just outside of Philadelphia.

Where are iZen chairs manufactured?

iZen chairs are manufactured to our specifications by our long time partner located in China.

How To Purchase

Where can I purchase iZen Products?

shopizen.com

I have a questions regarding my charges.

Please call customer service at 877-667-9377 or fill out our form.

Do you offer gift certificates?

Not at this time

When is payment taken for my order?

Payment is typically processed at the time of shipment.

Can I place an order over the phone?

We'll take your order in whatever manner is easiest for you.

Do you price match?

We don't have a formal price match program. We are sure that when you compare apples to apples you will find our chair cost with our services is the best value you can find in the market.

Delivery

Who do I contact if I received the wrong product?

Please call customer service at 877-667-9377 or fill out our form.

Who do I contact if my order is missing any parts?

Please call customer service at 877-667-9377 or fill out our form.

Do you offer a service to move my massage chair after it has been installed?

Who do I contact if my order never arrived?

Please call customer service at 877-667-9377 or fill out our form.

What should I do if my chair arrives damaged?

Please call customer service at 877-667-9377 or fill out our form.

How will I know when my order ships?

Order confirmation email will be sent.

Features

Can your massage chairs accommodate a person over 6' tall?

Yes, comfortably in the Satori.

Can I custom order a chair color?

Not at this time. We are offering one color and style in each model.

Are your massage chairs user-friendly?

Yes

How difficult is it to use the remote control?

Not difficult at all. Plug and Play!

Does the chair come with a remote control?

Yes

I've lost my user's manual. Who do I contact for a replacement?

You can download a pdf version at our website shopizen.com

Health Benefits / Safety

What type of results can I hope to see from use of a massage chair?

You should feel relaxed, less stressed, physically re-charged, and ultimately awesome!

How often can I use my massage chair?

We hope you use your chair daily!

Can anyone use massage chairs?

We want you to enjoy your massage safely so please consult your PCP before use.

What are the health benefits of massage chairs?

Massage therapy is a treatment approach which is growing in demand and popularity. This form of therapy involves techniques to increase circulation, relieve tension, reduce stress, relieve anxiety, improve sleep, and promote relaxation throughout the entire body, as well as many other benefits.

Frequently Asked Questions